Shipping Policy
The Saw Center, Inc. is committed to shipping our product
as soon as possible. Most times, your order will ship the same day it is
received. If there is a backorder situation we will notify you of the expected
ship date. Occasionally our vendors cannot supply a ship date, in this situation
you have the option of waiting or canceling the order. Your credit card
will not be charged until your items are shipped.
Our preferred shipping method is UPS. For some smaller items
the option for priority mail is available. In order to keep our rates as low a
possible, it is important to make sure the delivery
address supplied is correct! Any
charge-backs by UPS for address corrections will be back- charged to you at
$12.00 per correction. If you have questions about a delivery
address please call us at 413-734-2045. We will be happy to verify an address
before you place the order.
Our Return Policy
Returns not covered under our guarantee policy will be only accepted for a
period of 10 days after you receive the product. ALL returns must be in the
original packaging, in original condition and returned in the original shipped
packaging, unused. Electrical components, switches, cords, modules are
non-returnable. All returns must be sent insured for the value of the original
sale amount and NO C.O.D. returns will be accepted. Unless otherwise
specified, a 15%
re-stocking fee will be applied to all items we accept for return. In addition, shipping
charges can not be refunded. Shipped items refused by customer without
prior authorization by us will be credited, less a 15% re-stocking fee
and will be charged for transportation charges to and from the Saw Center,
plus the applicable refused shipment charge imposed by the shipping company.
Defective Parts/Product
All of our products are inspected and in some cases, repacked prior to shipping
( motors & switches especially). Shipping damages must be reported to the
carrier within 7 days. After 7 days, claims for shipping damages are no longer
allowed.
All our products are of superior quality and undergo severe quality control from
the manufacturer. However, we do understand that there is a part or product
which is defective periodically. We will be happy to replace any part that is
defective from the manufacturer for the first 10 days. After the 10 day product return period, we will
consider the product under warranty and must be returned following the
manufacturer's warranty instructions for the product. The customer is
responsible for return shipping charges to us. Any additional policy not
covered here will be resolved at the discretion of The Saw Center, Inc.
Website Accuracy
Even though we try to do our best to make sure the data and pricing is as
accurate as possible, The Saw Center Inc is not responsible for unintentional
misinformation or programming errors including errors in pricing or included
options or accessories.
Thank you again for visiting The Saw Center, Inc and we are happy to answer any
question you may have. Just email us at
sawcent@crocker.com